FAQ - Frequently Asked Questions
Find quick answers to the most common questions about orders, shipping, returns, and customization.
Products & Customization
How does customization work?
After selecting your product, you can add names, text, or custom details. We produce each item exactly as specified in your order.
Can I preview my custom design before production?
For some complex orders, a preview may be provided. Otherwise, we follow your instructions precisely during production.
Can I request a fully custom design not listed in the store?
Yes. We accept custom requests. Simply send us your idea and we’ll let you know if it’s possible.
Production
How long does production take?
Production typically takes 1–2 business days, depending on order complexity and volume.
Are there variations between products?
Yes, slight variations in finish or texture are normal due to the 3D printing process.
Shipping
How long does delivery take?
After production, delivery usually takes 1–3 business days within Portugal. International shipping times may vary.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes, we ship worldwide (if applicable to your store setup).
Quality & Materials
What materials do you use?
We use high-quality 3D printing materials such as PLA and other suitable filaments depending on the product.
Are the products durable?
Yes, but durability depends on the design and intended use. Some items are decorative, others are functional.
Returns & Refunds
Can I return a personalized product?
As this is a custom-made product, returns are not accepted except in cases of defects.
What if my item arrives damaged?
If your order arrives damaged, contact us with photos and we will resolve it as quickly as possible.
Customer Support
How can I contact you?
You can reach us via email or social media. We aim to respond as quickly as possible.